Refund Policy

Our policy lasts 14 days.  If 14 days have gone by since your parcel has been delivered, unfortunately we can’t offer you a refund or exchange.

We do not offer a refund for change of mind, misjudgment of order, or because of logistical delays. Instead we offer store credit under these circumstances.

We do not give refunds under any of these circumstances

• Custom Jigsaw Puzzles
• Fail to provide a full or/and correct address
• You do not accept the package or do not pick it up in the parcel shop
• Any reason for a 'return to sender'
• You enter the wrong email address and we can't contact you with issues or requests
• You do not answer email requests regarding your uploaded photos (e.g. no photo uploaded or quality issues)
• Shipping is slow because your countries shipping network (other countries than the US, Canada, Australia, Europe)

We have the right to refuse a refund due to logistical delays.

We have the right to refuse a refund for custom photos.

We have the right not to refund purchases made during a sale period.